Cancellation Policy

Overview

At Mowria Ltd., we prioritize transparency in our cancellation processes. Please read our cancellation policy carefully to understand the terms applicable to your bookings.

Working Hours for Cancellations

• Business Hours: Cancellations are processed only during our business hours: 9:00 AM to 7:00 PM (Bangladesh Standard Time).
• Non-Business Hours: Requests made outside these hours, on Saturdays, or public holidays will not be accepted.

Cancellation Terms by Service Type

1. Daily Tours
   • Full Refund: Cancellations made by 7:00 PM the day before the tour.
   • Partial Refund: Cancellations after 7:00 PM may receive a partial refund based on specific tour conditions.
2. Transportation Services
   • Full Refund: Cancellations made by 7:00 PM the day before the scheduled service.
   • No Refund: Cancellations made after 7:00 PM are not eligible for a refund.
3. Multi-Day Tours
   • Full Refund: Cancellations made by 12:00 PM the day before departure.
   • Partial Refund: Cancellations after 12:00 PM will receive a refund of $700 USD only.

Contact Information

For questions regarding our cancellation policy, please get in touch with us during business hours:

• Phone: +447389008102
• Email: tours@mowrialtd.com