Refund Policy

At Mowria Ltd., we want to ensure your satisfaction with any products or merchandise purchased through our services. If you are not completely satisfied with your purchase, you may return it under the following conditions:

1. Eligibility for Returns
   • Items must be returned within 14 days from the date of purchase.
   • The item must be in its original condition, unused, and with all tags and packaging intact.
2. Non-Returnable Items
   • Perishable goods, personalized items, or products that are explicitly marked as non-returnable are not eligible for return.
3. Return Process
   • To initiate a return, please contact our customer service team at tours@mowrialtd.com or call +447389008102 during business hours.
   • You will receive instructions on how to return the item, including the return address.
4. Refund for Returns
   • Once the returned item is received and inspected, we will process your refund using the original payment method.
   • Please allow [insert processing time, e.g., “5-10 business days”] for the refund to reflect in your account.
5. Shipping Costs
   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

For further assistance or questions regarding our return policy, please contact us at the provided phone number or email address.